Frequently Asked Questions

Below is a list of Frequently Asked Questions about the repair smartphone.

General Questions

Do you all repairs gadgets other than Smartphones?

Yes, all type of mobility products is within our capability, including all types /Brands smartphones/ Feature phones, tablets, laptops, gaming consoles etc.

How long does it take for a repair?

The best case is 1hrs. But this depends on the device under repair and the complexity of the issues. The best way is to get in touch with us to provide you with a time and cost estimation.

Do you provide and service warranty post repairs?

Yes, it’s important for us to ensure you are covered on the issue for which you approached us; you have a service warranty on the same fault for 30days.

How can I book a pickup and delivery ?

We are just a click away, the best way is to reach us via Online Pick request or WhatsApp, leave you details and our messenger will get in touch with you to get it picked.

Do you charge for pick up?

We understand the challenges of you moving out during the lock down period, so at this stage it’s free of charge but subjected to warranty and you may incur some charges , talk to agent , he will verify your warranty .

How safe is my device when I handover to messenger?

All pick-up and delivery is tracked. Once you book a repair you will receive a booking no as an SMS. The pickup team members would be picking up against that pick up no which will ensure it’s from a secure pick up team. Also considering the current situation we have a non- contact approach of picking your device from your home where by you just need to drop you device into a pouch presented by the messenger.

Do I need to call you guys to understand the repair completion?

No, not all .All the stages of the repairs will be communicated to you via SMS, alternatively you can always search the status on our website using the booking no.

How do I pay for this?

You will be informed via SMS/Call/Email the repair charges, you can either pay via the link provided on the SMS/Call/Email or else you can pay it online in our website via CC.

Do you accept COD?

Yes, you can avail COD service also.

Liquid Damage Service

My device accidently was dropped in swimming pool, can you help on this?

Yes we can definitely help you on this, first of all please make sure you don’t turn on your device till we get this inspected. Most of the current gadgets come with some degree of water protection, so you can remain hopeful. Kindly book in a repairs and allow our expert team to get your device inspected to understand the extent of damage.

Do I still retain the warranty if my device is water damaged?

Unfortunately NO, as per manufacturer guidelines any damage caused due to water ingress is not covered under warranty services.

How do I cover myself against unexpected incidents like this?

You can avail Axiom protect at an additional cost, kindly see the details on our web page.

My Device was water damaged and now everything seems to work fine except for one function, so I still need to full water damage service?

This indeed looks like a damage caused by the water intrusion, we would advices you to get this inspected via our experts for further validation. We ensure an honest estimation that will accommodate for the damaged components not beyond that.

Display Damage Service

My Screen got broke during an accident, can this be fixed?

We hope you are safe, yes indeed can help you on this. We do service of all brand screen repairs. Kindly book a repair via our webpage or chat with our agent and share your product details to help you with an estimation and timelines of repairs.

Is the LCD a genuine one and how can I be sure of this?

We understand your concern regarding this; we would like to ensure that we [Axiom care] are one of the most trusted brands in the region due to our authorization from the brands. This gives us access to genuine spare parts from the manufacturers. So you can be rest assured on this.

How much time it would take for screen repairs?

This depends on the availability of the spares parts, if available you will get back your deice in a 24hrs or you can avail 1 hrs. service offered over the counter.